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HumanField - CUSTOMER EXPERIENCE REPRESENTATIVE (16-1072)

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CUSTOMER EXPERIENCE REPRESENTATIVE

(16-1072)

pozícióba.

Feladatok:

  • Customer Experience Resolution Team:
    • This team handles offline queries arising after car rental for 15 countries in the customer’s native language to ensure customer’s satisfaction.
  • Damage:
    • The main focus is solving the problems of customers arise connecting with rentals where Damage occurred by providing appropriate information and excellent customer service support. The team us receiving and owning voice and non-voice Damage complaints from customers and partners, and they are responsible for problem solving and answering inquiries independently or with help of standard letters.
  • Social Media:
    • This team is in charge to respond to all Social Media posts referring to ABG’s any brand and increase its reputation, and also address positive, neutral and negative sentiments in SM platforms. The key focus is solving the problems of customers arise connecting with rentals by providing appropriate information and excellent customer service support.

 

Elvárások:

  • high school education (University or College degree is an advantage)
  • fluent knowledge of one of these languages: German, French, Dutch, Italian, Spanish or Portuguese (verbal, written)
  • confidence in English is also a requirement
  • experience in Shared Service environment is an advantage but not a must
  • excellent written and verbal communication skills, customer orientation
  • outstanding problem-solving skills, logical and proactive thinking
  • attention to detail, ability to tolerate monotony
  • collaborative approach, team spirit
  • ability to prioritize in a fast-paced environment, multi-tasking skills
  • ability to take initiative and act assertive even in situations not yet experienced
  • experience in using Microsoft Office, especially Excel with confidence

 

Amit kínálunk:

  • BSC is Centre of Excellence and largest company site globally;
  • in 2018 was awarded for the Shared Service Firm of the Year in Central Eastern Europe;
  • multicultural, diverse team with colleagues from over 40 different countries;
  • friendly, collaborative culture & approachable leadership;
  • high-energy place with winning spirit where things move forward every day;
  • Hungary’s greenest, environmentally conscious, award-winning office;
  • car rental and partner discounts;
  • remote working opportunity

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-1072”-es referenciaszám feltüntetésével a hf51@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu