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HumanField - SENIOR CUSTOMER SERVICE REPRESENTATIVE - FRENCH SPEAKING (16-0903)

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SENIOR CUSTOMER SERVICE REPRESENTATIVE - FRENCH SPEAKING

(16-0903)

pozícióba.

Feladatok:

  • Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
    • Be the first point of contact to our customers
    • Take ownership and resolve escalated telephone and written customer issues.
    • Escalate activities that are not actioned by assignees.
    • Provide customer service via the internet, phone, fax and email to support activities including:
    • Account set-up, allocation, and delivery issues
    • Order processing and order fulfilment
    • Sales order tracking
    • Monitor supply outages and react accordingly for incoming and existing orders
    • Retail marketing programme information, policy and product fulfilment
    • Retail site experience complaints, fuel quality claims, site locator etc.
    • Complaint resolution, identification and management of complaint root causes

 

Elvárások:

    • Relevant 1-2 year’s previous experience in a similar field, shared service experience is a huge advantage
    • Must demonstrate a strong understanding of customers’ needs and behaviors
    • Fluency in French and strong English language knowledge
    • Excellent written/oral communication skills and ability to build effective working relationships
    • Strong time management and organization skills
    • Strong problem-solving skills
    • Highly motivated
    • Experience using SAP and Siebel/Salesforce and MS Office application
    • Customer-oriented approach

 

Amit kínálunk:

    • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
    • Possibility to join our social communities and networks
    • Chill-out and collaboration spaces in a stylish office environment
    • Learning opportunities, other development opportunities to craft your career path
    • Wide range of cafeteria elements
    • Life & health insurance, medical care package
    • Company laptop
    • Phone for private usage
    • Opportunity to work from home: up to 2 days / week based on team agreement

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0903”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu