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HumanField - SERVICE DESK TEAM LEADER (16-0897)

Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat





    • Initiate and foster continuous improvement process (root cause/problem solving)
    • Prioritize, respond and maintain the compliant management process
    • Participate in new hire interviewing and the candidate selection process
    • Monitor and measure performance of the team and individuals and provide performance feedback, as required and laid down in the project guidelines
    • Prepare, maintain and communicate team scorecards, as per the project requirements
    • Maintain team communication, conduct team meetings and huddles to discuss on key updates/issues
    • Adherence to Company policies and procedures
    • Manage the floor bases on floor management guidelines and requirements
    • Inform line of management on potential attrition/absents in timely manner and plan for back fill staffing
    • Adherence to project requirements during Business Continuity situation
    • Ensure 100% compliance by self and team for all policies and procedures
    • Educate the team and management on project progress, performance and potential risks/issues
    • Ensure necessary technical and process related trainings and conducted by the SMEs in a timely manner, as appropriate
    • Prepare consolidated weekly/monthly reports
    • Quality management (prepare for audits and/or Operations Maturity standards)
    • Process documentation and knowledge base-maintenance



    • Fluency in English is a must
    • Fluency in one of the languages is an advantage: German, Italian, Spanish or French
    • 1-3 years of Leadership experience
    • 2-4 years of relevant work experience in Service Desk/Technical Support
    • University or College degree
    • Knowledge on service desk tools
    • Good understanding of client business
    • Good Analytical, coordination, communication and analytical skills are essential.
    • Being able to work under pressure


Amit kínálunk:

    • A chance to be part of a rapidly expanding organization
    • Easy to access location and modern office building
    • Competitive salary and cafeteria benefits; sport allowance, medical benefits
    • Team events, Company events
    • Annual bonus for top performers and annual salary review


A munkavégzés helye: Budapest



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HumanField Vezető- és Specialistakiválasztó Kft.