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Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat





  • Our team is working on exciting projects, team members are supporting our customers on different languages. When you join to our team you will act as a first point of contact for the employees of our clients' and respond to their open IT questions and document incoming queries.
  • Responsibilities:
    • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
    • Handling end-user calls and web queries via tools, phone and email
    • Documentation and precise administration, logging of calls on the ticketing tool
    • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
    • Keep the user informed, own and follow-up ongoing cases
    • Maintaining and improving customer satisfaction level



    • Advanced or native in Polish language and you have upper-intermediate English language skills
    • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
    • A university graduate - fresh graduates are welcome!
    • You have willing-to-learn attitude & customer-focus mindset
    • Excellent communication skills – both written and spoken
    • Flexible, multitasking, dynamic personality, team player attitude
    • You have logical thinking, good problem-solving skills
    • Open for working in shifts


Amit kínálunk:

    • Competitive salary package + Annual bonus system + Cafeteria package
    • In-house trainings
    • Company insurance
    • Language course reimbursement
    • Free medical services
    • All You can Move Sportpass + other discount fitness options
    • Fancy office environment


A munkavégzés helye: Budapest



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HumanField Vezető- és Specialistakiválasztó Kft.