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HumanField - German speaking Service Desk Agent (16-0474)

Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

German speaking Service Desk Agent




    • Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
    • Ticket creation/categorization/prioritization.
    • Ticket escalation to respective Support Group.
    • Coordinating the German end user resolution in cooperation with the other English speaking support units.
    • Incident resolution and recovery.
    • Communicating solution or workaround to the employees of the customer in German.
    • Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
    • Communicating updates regarding major incidents to users.
    • Running reports on active users on a quarterly basis and verifying with managers.



    • Have excellent written and verbal communication skills in German and at least upper-intermediate English.
    • Have experience in customer service – experience gained in IT Help Desk would be an advantage.
    • Have at least High School degree.
    • Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
    • Are open to work in shifts.
    • Have excellent communication skills – both written and spoken.
    • Are flexible, open-minded personality with a "can do" attitude.


Amit kínálunk:

    • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
    • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
    • Chance to be part of a rapidly expanding organization.
    • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
    • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
    • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
    • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
    • Reimbursable language courses.
    • Team events and Company events (cool and youthful parties with team-games, etc.).
    • High value awards and recognitions, annual bonus for top performers, and annual salary review.


A munkavégzés helye: Budapest



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HumanField Vezető- és Specialistakiválasztó Kft.