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HumanField - CUSTOMER SERVICE REPRESENTATIVE - ITALIAN (16-0330)

Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

CUSTOMER SERVICE REPRESENTATIVE - ITALIAN

(16-0330)

pozícióba.

Feladatok:

    • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
    • Handling end-user calls and web queries via tools, phone and email
    • Documentation and precise administration, logging of calls on the ticketing tool
    • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
    • Keep the user informed, own and follow-up ongoing cases
    • Maintaining and improving customer satisfaction level

 

Elvárások:

  •  
    • Advanced or native in ITALIAN language and you have upper-intermediate English language skills
    • Experienced in any customer service – experience gained in IT Help Desk
    • You have willing-to-learn attitude & customer-focus mindset
    • Excellent communication skills – both written and spoken
    • Flexible, multitasking, dynamic personality, team player attitude
    • You have logical thinking, good problem-solving skills
    • Open for working in shifts

 

Amit kínálunk:

    • Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office
    • Learn and grow – We have an excellent Training team, in-house training opportunities and monthly training calendar
    • Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions
    • Give back – One of our value is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events
    • Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen and fruit days in the office
    • Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0330”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu