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HumanField - GERMAN SPEAKING 1.5 LEVEL SERVICE DESK REPRESENTATIVE (16-0278)

Vezető IT Outsourcing partnerünk részére keresünk munkatársat

GERMAN SPEAKING 1.5 LEVEL SERVICE DESK REPRESENTATIVE

(16-0278)

pozícióba.

Feladatok:

    • Respond to incidents and provide resolution in the SLA target time
    • Handling ServiceNow incidents assigned by Enterprise service desk
    • Tier 1 EMEA group for Channel application related issues
    • Providing Tier 2 support by Troubleshooting Channel application related issues based on published KB articles and based on consultation with Tier 3 and 4
    • Make outbound calls to Region 2 Channel as part of troubleshooting
    • Take remote session of end user system as part of troubleshooting
    • Assign unresolved incidents to specified groups as per KB articles
    • Translate documentation to English and end users language
    • Coordinating with Tier 1 and appropriate application teams to understand the issue and assist resolving the ticket
    • Creating and reviewing KB articles
    • Support Tier 1 analysts
    • Taking over incoming calls from Tier 1 with „warm handshake”
    • Taking L1 incoming calls whenever it is expected from your direct leader or delivery manager

 

Elvárások:

    • 2 years of experience Service Desk/ IT customer support roles in technical environment
    • Fluent German knowledge + fluent English skills (we will test during a language call)
    • At least high school degree, preferably higher education
    • Ability to provide training / guidance to team members
    • Windows Client & Server support experience is an advantage
    • Online application support experience is an advantage
    • Windows Client & Server support experience is an advantage
    • Java based application support is an advantage

 

Amit kínálunk:

    • Competitive salary package
    • Annual bonus system
    • Cafeteria package
    • Online trainings
    • Company insurance
    • Language course reimbursement
    • Free Medicover medical services

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0278”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu