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HumanField - Knowledge Manager (16-1008)

A világ egyik legnagyobb energia vállalata részére keresünk munkatársat

Knowledge Manager




    • Responsible for the ongoing governance of a knowledge base, including its overall health and standard methodologies
    • Develop techniques and procedures for organizing, locating, and enabling access to relevant knowledge and expertise required to address specific business tasks
    • Responsible for creating governance and standards across the various P&C teams, workflows and integrated applications
    • Manage publication governance and quality assurance activities ensuring accessibility, validity, consistency and clarity
    • Plan and execute substantial global knowledge management change projects acting as an experience owner; delivering through others, delivering to time, cost and quality, managing risks – organize and execute projects, under limited supervision, by facilitating content design, execution and cutover
    • Work effectively across the organization with partners to develop and support new and existing products, features, and services
    • Coach a team of centralised knowledge management advisors and an agile pool of people care advisors to deliver our S&S and business facing knowledge requirements and to continue developing knowledge management capability
    • Proactively engage and influence the global experience owners to ensure that services are supported by a robust knowledge repository. Plan and execute knowledge strategy for a 3 to 5-year period
    • Use the existing analytics capability to monitor and enhance knowledge performance; use these insights to drive continuous improvement opportunities e.g., improving adoption, enhancing real time resolution statistics.
    • Work closely with the product owners to manage incidents, optimise platform performance and identify enhancements to improve the digital experience of our colleagues.
    • Influence senior P&C partners to adopt the knowledge management standards and deliver the knowledge management strategy consistently
    • Represent P&C S+S to the entity P&C teams, the business and external partners in Knowledge Management annual planning and global knowledge strategy



    • University degree in a relevant field or knowledge management qualification
    • 6-8 years of experience in a shared services environment required
    • Fluency in English is a must
    • Foundational knowledge of HR management systems, processes and ways of working.
    • Proficient knowledge of knowledge management tools, platforms and standard methodologies
    • Experience in leading content and information architecture strategy across an organization
    • Experience with knowledge management systems, processes and procedures, together with an understanding of the shared services sector
    • Experience owning and executing a global knowledge management strategy.
    • Advanced knowledge of CRM systems, portal and chatbot technologies.
    • Experience leading/coaching a team of professionals to deliver strategic objectives.
    • Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of partners.
    • Inspires those around them, positively influences and gains commitment.
    • Enables others to produce their best work, supporting ongoing growth and development.
    • Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
    • Calm under pressure and able to work in ambiguous environments.
    • Demonstrates curiosity, resilience and openness to new experiences.
    • Ability to stimulate change in the organization
    • Thrives in a dynamic fast-paced environment


Amit kínálunk:

    • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
    • Possibility to join our social communities and networks
    • Chill-out and collaboration spaces in a stylish office environment
    • Learning opportunities, other development opportunities to craft your career path
    • Different bonus opportunities based on performance, wide range of cafeteria elements
    • Life & health insurance, medical care package
    • Company laptop
    • Phone for private usage
    • Opportunity to work from home: up to 2 days / week based on team agreement


A munkavégzés helye: Budapest



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HumanField Vezető- és Specialistakiválasztó Kft.