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HumanField - FRENCH SPEAKING APPLICATION SUPPORT ANALYST (16-0458)

Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

FRENCH SPEAKING APPLICATION SUPPORT ANALYST

(16-0458)

pozícióba.

Feladatok:

  • As a Level 1.5 Application Support Analyst, you will get an opportunity to understand the client business and contribute to resolve Production issues in French language.
    • Provide L1.5 Support for multiple Applications in Production Environment
    • Communicate with end users in French language and work towards closure of Incidents/ Service Requests/ Problems and Change Requests
    • Diagnose, troubleshoot and resolve technical issues, including account setups, installations, data fixes and system configuration changes
    • Own lifecycle of assigned applications. Create, update necessary documentation to record and maintain critical information
    • Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various departments
    • Continuous contribution towards knowledge base
  • You will become an active member of the Support team that works closely with other IT teams. You are also responsible for the lifecycle of in-house or packaged applications according to Client’s IT standards and manage the applications end-to-end.

 

Elvárások:

  • Primary Skills (Must have) - ITIL processes, French Language Application Support
    • Proficient in speaking/writing in French language + fluent in English
    • Good knowledge about implementation/deployment of Web/Desktop based applications
    • Hands on experience on Windows environment (Windows Server 2008 R2, 2012, 2012 R2 etc.)
    • Working knowledge of any ticket management tool (preferably BMC Remedy)
  • Good to Have- Basic knowledge of databases like MS SQL Oracle, MS Excess
    • Knowledge of any other European Language
    • Working with VMs and Citrix Environment
    • Knowledge about Manufacturing domain

 

Amit kínálunk:

    • Become part of a the ‘flag ship’ success story
    • Mediator: able to guide the team in adopting the architecture vision and software design principles;
    • Negotiation: being able to negotiate trade-offs between non-functional requirements
    • Being able to act as a mature sparring partner with the Solution Architect.
    • Open, ‘can do’ team spirit
    • Environment where you can make your own ideas reality & Drive your own career
  • What we offer:
    • Competitive salary package
    • Annual bonus system
    • Cafeteria package
    • Language course reimbursement
    • Free medical services
    • All You can Move Sportpass
    • Home office option
    • Online trainings

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0458”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu