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HumanField - POLISH SPEAKING SERVICE DESK REPRESENTATIVE (16-0578)

Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

POLISH SPEAKING SERVICE DESK REPRESENTATIVE

(16-0578)

pozícióba.

Feladatok:

  • Our team is working on exciting projects, team members are supporting our customers on different languages. When you join to our team you will act as a first point of contact for the employees of our clients' and respond to their open IT questions and document incoming queries.
  • Responsibilities:
    • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
    • Handling end-user calls and web queries via tools, phone and email
    • Documentation and precise administration, logging of calls on the ticketing tool
    • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
    • Keep the user informed, own and follow-up ongoing cases
    • Maintaining and improving customer satisfaction level

 

Elvárások:

    • Advanced or native in Polish language and you have upper-intermediate English language skills
    • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
    • A university graduate - fresh graduates are welcome!
    • You have willing-to-learn attitude & customer-focus mindset
    • Excellent communication skills – both written and spoken
    • Flexible, multitasking, dynamic personality, team player attitude
    • You have logical thinking, good problem-solving skills
    • Open for working in shifts

 

Amit kínálunk:

    • Competitive salary package + Annual bonus system + Cafeteria package
    • In-house trainings
    • Company insurance
    • Language course reimbursement
    • Free medical services
    • All You can Move Sportpass + other discount fitness options
    • Fancy office environment

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0578”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu