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HumanField - CUSTOMER SERVICE SPECIALIST- GERMAN SPEAKER (16-0525)

Vezető IT Outsourcing partnerünk részére keresünk munkatársat

CUSTOMER SERVICE SPECIALIST- GERMAN SPEAKER

(16-0525)

pozícióba.

Feladatok:

    • Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
    • Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
    • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
    • Raise tickets for customer data updates.
    • Process credit notes as required relating to price or delivery discrepancies.
    • Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
    • Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
    • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
    • Liaise with other internal departments in respect of resolving customer enquiries.
    • Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.

 

Elvárások:

    • have excellent written and verbal communications skills in English and German
    • have High school degree
    • have experience in working with customers or in an international environment
    • have experience of using ERP systems, preferably SAP
    • have good planning and organizational skills
    • are ready to learn new applications and solutions and has quick learning ability
    • have excellent time management skills
    • are able to work independently, with minimal supervision

 

Amit kínálunk:

    • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
    • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
    • Chance to be part of a rapidly expanding organization
    • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
    • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
    • Easy to access location and modern office building (easy to reach from city centre, 10–15-minute commute)
    • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
    • Reimbursable language courses
    • Team events and Company events (cool and youthful parties with team-games, etc.)
    • High value awards and recognitions, annual bonus for top performers, and annual salary review

 

A munkavégzés helye: Budapest

 

 

Ha ajánlatunk felkeltette érdeklődését, kérjük,
küldje el magyar és angol nyelvű önéletrajzát a pozíció megnevezésével és a „16-0525”-es referenciaszám feltüntetésével a hf25@humanfield.hu e-mail címre.

Ha ez az álláslehetőség nem találkozik az elképzeléseivel, akkor is kérjük, hogy küldje el önéletrajzát. Biztosan tudunk Önnek segíteni más lehetőségek kapcsán.

 

HumanField Vezető- és Specialistakiválasztó Kft.
www.humanfield.hu